24 / 7 WordPress
Managed Services, Maintenance & Support

Design problems? Plugin issues? Backups? Security? Updates? Maintenance issues?

The WP Team handle everything for you, so you can relax and focus on your business.

WordPress maintenance & support around the clock, so you can relax and let The WP Team maintain your site.

Malware Protection & Security

Top security plugins to provide bullet-proof security to your website, and 24/7 monitoring for malware and security issues.

Daily Offsite Backups

Daily backups of your database and entire file system, ensuring you always have a secure, offsite backup in the event of an emergency.

Daily Updates

Daily updates to your WordPress core files, plugins, and themes. You can relax, knowing that The WP Team are keeping your website up-to-date.

All Of Our Plans Include

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24/7 WordPress Support
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Daily Off-Site Backups

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Daily Updates to All Core Files

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24/7 Uptime Monitoring

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24/7 Security & Malware Monitoring

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Free SSL Certificate and Setup

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Hack Cleanups

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Speed Optimisation

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Website Recommendations

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and much, much more…

WORDPRESS | PLUGINS | THEMES | HOSTS | THIRD PARTY PROVIDERS

We Cover All Your Tech

You’ll find it hard to show us a theme, plugin, solution, service provider, or WordPress hosting company we haven’t worked with or used ourselves. This is what makes us the number one choice for WordPress maintenance and support.

Whether you have a blog, an ecommerce store, an enterprise site, or a small business, we’ve got you covered.

WORDPRESS | PLUGINS | THEMES | HOSTS | THIRD PARTY PROVIDERS

Plans & Pricing

  • choose your plan

  • 24/7 Security MonitoringConstant scanning of your site for security threats24/7 Security Monitoring
  • 24/7 Uptime MonitoringWe're alerted if your site is offline or goes down24/7 Uptime Monitoring
  • Website BackupsComplete offsite backup incl. DatabaseWebsite Backups
  • Wordpress Core UpdatesWordpress Core Updates
  • Theme UpdatesTheme Updates
  • Plugin UpdatesPlugin Updates
  • Small Jobs per MonthA small job is ANY website work that takes 45 minutes or less.Small Jobs per Month
  • Span Comment ClensingConstant monitoring for SpamSpan Comment Clensing
  • $1,500 worth of pluginsWe install a suite of commercial grade plugins for your site$1,500 worth of plugins
  • WordPress securityProtecting your site from hacks and harmWordPress security
  • Malware protectionMalware quarantine and removalMalware protection
  • Defensive FirewallFirewall protection to stop intrudersDefensive Firewall
  • Free SSL Certificate + SetupHaving SSL is a requirement for good ranking. We include setup and a Free certificate.Free SSL Certificate + Setup
  • Offsite BackupsOffsite Backups
  • Additional Location for Off-Site BackupsAdditional Location for Off-Site Backups
  • Malware & Blacklist MonitoringMalware & Blacklist Monitoring
  • Website Speed optimizationOne of the most important metrics for site ranking.Website Speed optimization
  • Image optimizationImage optimization
  • Database optimizationDatabase optimization
  • SSL Mixed Content AuditSSL Mixed Content Audit
  • Performance & Error AuditPerformance & Error Audit
  • Monitor & Fix Broken LinksMonitor & Fix Broken Links
  • ESSENTIAL

  • $39

    per month

  • 24/7 Security Monitoringyes
  • 24/7 Uptime Monitoringyes
  • Website BackupsMonthly
  • Wordpress Core UpdatesMonthly
  • Theme UpdatesMonthly
  • Plugin UpdatesMonthly
  • Small Jobs per Month1 Small Job
  • Span Comment Clensingyes
  • $1,500 worth of pluginsyes
  • WordPress securityBasic
  • Malware protectionBasic
  • Defensive FirewallBasic
  • Free SSL Certificate + Setupyes
  • Offsite Backups30 Days
  • Additional Location for Off-Site Backupsno
  • Malware & Blacklist Monitoringno
  • Website Speed optimizationno
  • Image optimizationno
  • Database optimizationno
  • SSL Mixed Content Auditno
  • Performance & Error Auditno
  • Monitor & Fix Broken Linksno
  • VITAL

  • $79

    per month

  • 24/7 Security Monitoringyes
  • 24/7 Uptime Monitoringyes
  • Website BackupsWeekly
  • Wordpress Core UpdatesWeekly
  • Theme UpdatesWeekly
  • Plugin UpdatesWeekly
  • Small Jobs per Month5 Small Jobs
  • Span Comment Clensingyes
  • $1,500 worth of pluginsyes
  • WordPress securityAdvanced
  • Malware protectionAdvanced
  • Defensive FirewallAdvanced
  • Free SSL Certificate + Setupyes
  • Offsite Backups60 Days
  • Additional Location for Off-Site Backupsyes
  • Malware & Blacklist Monitoringyes
  • Website Speed optimizationyes
  • Image optimizationyes
  • Database optimizationyes
  • SSL Mixed Content Audityes
  • Performance & Error Audityes
  • Monitor & Fix Broken Linksyes
  • COMMERCE

  • $149

    per month

  • 24/7 Security Monitoringyes
  • 24/7 Uptime Monitoringyes
  • Website BackupsDaily
  • Wordpress Core UpdatesDaily
  • Theme UpdatesDaily
  • Plugin UpdatesDaily
  • Small Jobs per Month10 Small Jobs
  • Span Comment Clensingyes
  • $1,500 worth of pluginsyes
  • WordPress securityProactive
  • Malware protectionProactive
  • Defensive Firewall2FA + Proactive
  • Free SSL Certificate + Setupyes
  • Offsite Backups90 Days
  • Additional Location for Off-Site Backupsyes
  • Malware & Blacklist Monitoringyes
  • Website Speed optimizationyes
  • Image optimizationyes
  • Database optimizationyes
  • SSL Mixed Content Audityes
  • Performance & Error Audityes
  • Monitor & Fix Broken Linksyes

EVERY PLAN WE OFFER PROVIDES ALL OF THESE GREAT FEATURES

All Plans Include

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24/7 WordPress Support

Gurus on standby 24 hours a day, 7 days a week, ready to help you with any WordPress issues.

Daily Backups

Off-site backups every single day, to ensure you have a safe copy of your website if you need it.

Daily Updates

All of your core WordPress files, themes, and plugins, are automatically updated every day.
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24/7 Uptime Monitoring

If your website goes offline, we’re notified instantly so that we can get you back online right away.

24/7 Security Monitoring

Malware and Security issues will be detected as soon as they arise, so we can fix them almost instantly.

Free SSL & Setup

Secure your website with a Free SSL certificate from LetsEncrypt, and we’ll set it up for you too.
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Hack Cleanups

If your website is hacked or infected, we’ll take care of it. Cleaning it up and hardening your security.
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Speed Optimisation

Performance optimisation to make your website pages load faster with for better UX and SEO benefit.

Image Optimisation

Optimised images will
help ensure maximum performance, save resources on your server, and provide a better UX.

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Bug Fixes

Plugin problems? Theme problems? Something not working the way it should? The WP Team have got you covered.
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Site Migrations

Moving to another web hosting company? The WP Team will handle the entire process for you – a hassle free migration.
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Spam Protection

Forget about the headaches and nuisance that spam causes. With our spam protection, your website will be spam free.

SEO Recommendations

Monthly recommendations to help you with your SEO efforts, ensuring your website is as SEO friendly as possible.

Site Recommendations

Monthly recommendations to help you ensure your website is running as effectively and efficiently as possible

SEE WHAT OUR CLIENTS ARE SAYING ON FACEBOOK

Reviews

WHAT HAPPENS IN THE FIRST 72 HOURS YOU JOIN THE WP TEAM

Getting Started

Daily Updates

Section 1.

Daily Updates

Daily updates to your WordPress core files, plugins, and themes. You can relax, knowing that The WP Team are keeping your website up-to-date.

Daily Updates

Section 2

Daily Updates

Daily updates to your WordPress core files, plugins, and themes. You can relax, knowing that The WP Team are keeping your website up-to-date.

Daily Updates

Section 3

Daily Updates

Daily updates to your WordPress core files, plugins, and themes. You can relax, knowing that The WP Team are keeping your website up-to-date.

ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS

FAQs

How many websites can I have under one plan?

The Essential, Vital and Commerce plans are for one WordPress website.

We offer discounts on additional plans if you have more than one site. The plans list are for 3-website and 8-website packages. If you need a different configuration please contact us.

We also have a plan for WordPress Multisite that is for your network of sites. We charge a base fee plus a low per site fee.

We also offer an Agency concierge service that includes hosting, staging and taking sites live with DNS changes.

What is considered a small job?

Small jobs are website taskes that take 45 minutes or less to complete. The WP Team works super fast so this generally covers most jobs. Jobs are things like:

  • Install and configure a theme
  • Installing and configuring plugins
  • Customising your theme or plugin files
  • Creating and deploying forms on your website
  • Connecting third party services such as MailChimp or payment processors
  • Making edits or changes to content on your website
  • Debugging issues on your website and applying a fix
  • Posting your blog entry
  • Connecting your Social Media accounts to your website
  • Configuring Google’s MAP API for your address listing
  • Installing Analytics and Tracking Codes

Just fill out the job order helpdesk form and we’ll take it from there.

How long do small jobs take to complete?

It’s best to plan as far in advance as you can. We can get very busy so while we endeavour to complete jobs within 4 hours it can take as long as 48 hours.

Our goal is always to get jobs done within 4 hours.

What login details do you need to get started?

In order for us to effectively maintain your WordPress website, we need two sets of credentials from you:

WordPress Admin Details
You can create a new ‘administrator’ account for us to use to gain access to your WordPress admin area, or you can provide us with your admin account details and we’ll create a new admin account which we will use to access your website.

cPanel Admin Details
We also need access to your web hosting account, so that we have direct access to your files and the MySQL database powering your WordPress website.

With these two sets of credentials, we have everything we need to provide the full WP Team maintenance and support services.

Can I change my plan to a different one if needed?

Yes, you can upgrade or downgrade your plan at any time.

What payment methods do you accept?

We accept payments via Credit and Debit Card, processed through Stripe. We do accept other forms of payments such as Paypal, please contact us for a direct subscription link.

What are your operating hours?

Our support team is available 24 hours a day, 365 days a year. The WP Team is always available, whenever you need them.

My site has been hacked. If I signup, can you fix it?

Yes. Signup for our Site Cleaning Service, we’ll fix your site and include a 3-Month subscription to our Vital plan.

Where are you located?

Seattle, in the USA. We also have offices in Vancouver, Canada. Our suport staff are located around the globe with many of us in North America.

What if I need help, but I have used my support allowance?

Don’t worry about it. Our job is to remove the stress and headache of running wordpress. Submit the ticket and we’ll complete the job ASAP.

If you’ve used up this month’s allowance we’ll put it towards next month’s allowance. If you’re already used that up it might be time to upgrade your plan, we’ll let you know.

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